Privacy Policy Statement

Personal information is:

1. information in a consumer report; or
2. an individual's first name or initial and last name in combination with any of the following:
   1. birth date;
   2. social security number or other government issued identification number;
   3. mother's maiden name;
   4. unique biometric data (fingerprint, voice print, retina image);
   5. unique electronic identification number or routing code;
   6. telecommunication access devices including debit or credit card information; or
   7. financial institution account information.

This company obtains personal information in the following ways:

1. Consumer Reports: In consumer reports from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain;
2. Lease Applications: In lease applications that prospective tenants complete;
3. Real Estate Forms: In other real estate related forms that customer or client completes in or related to a transaction;
4. Website Forms: Through contact forms, inquiry forms, and online applications submitted via our website;
5. Digital Communications: Via email correspondence, online chat, or electronic messaging systems.

Methods of Transmission

When completing the forms required above, the customer or client may send the information to this company by:

• Mail
• Personal delivery
• E-mail
• Online form submission through our website

Customers or clients may occasionally provide personal information to this company or its agents by other means such as telephone calls or e-mail messages in order to expedite a transaction in which the customer or client is involved.

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, links clicked
• Location Data: General geographic location based on IP address

Personal Information from Prospective Tenants

The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to:

• Perform background checks
• Conduct rental history searches
• Verify employment and income
• Contact references provided by the applicant

The information in the consumer reports may be discussed with landlords for whom this company manages property. This company also reports information to credit reporting agencies and uses personal information to complete those reports.

Personal Information from Property Owners

When this company acts as a property manager for a property owner, the company uses the property owner's personal information only:

1. to deliver the required management services;
2. to file any required reports with governmental agencies (for example, the IRS); or
3. for other purposes the property owner may authorize.

Personal Information from Clients

When this company represents a person (buyer, seller, landlord, or tenant) in a transaction, the agent servicing the client may, on the client's behalf and at the client's instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests.

If this company represents a prospective tenant in a lease transaction, the personal information may, on the tenant's behalf and with the tenant's knowledge, be discussed with and provided to landlords or their agents.

This company and its agents exercise reasonable discretion when discussing any personal information with others.

Additional Uses of Information

We may also use your information to:

• Process payments and maintain financial records
• Provide customer support and respond to inquiries
• Send service updates and important notices
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent, which you may withdraw at any time)

Physical Security

Written files in this company are protected under lock and key. All physical documents containing personal information are stored in secure, locked filing cabinets or storage areas accessible only to authorized personnel.

Electronic Security

Electronic records are protected under an access name and password assigned to persons in this company. Our digital security measures include:

• Encryption: SSL/TLS encryption for data transmission over the internet
• Access Controls: Password-protected systems with user-specific access rights
• Secure Servers: Electronic records stored on secure servers with firewall protection
• Regular Updates: Software and security systems updated regularly
• Secure Communication: Encrypted email for sensitive information transmission

Procedural Safeguards

This company and its agents exercise reasonable discretion when discussing any personal information with others and release personal information only as described by this policy.

This company does not permit its employees or agents to make copies of consumer reports or records of insurance claims. The consumer reports retained in the company's files are not to be accessed in the future as a convenience to customers or clients.

Employee Training

All employees and agents receive training on privacy policies, data security practices, and proper handling of personal information. Regular refresher training ensures ongoing compliance with our privacy standards.

The following persons have access to personal information in this company's files:

1. The agent or broker who is servicing or coordinating the transaction;
2. The office manager; and
3. The owner of the company.

Property Owner Access

Property owners for whom the company manages properties do not have access to personal information in the company's files. However, the company and its agents may discuss the information in a tenant's consumer report or lease application with a property owner.

Copies of such information are provided to the landlord only:

1. with the tenant's consent; or
2. if the company ceases to be the property manager and the landlord requests that the files be sent to the landlord, the landlord's attorney, or the new property manager.

Third-Party Service Providers

Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to:

• Negotiate or close the transaction
• Provide the services the customer or client seeks from this company
• Fulfill legal or contractual obligations

Legal Access Requirements

If the company is required by law to allow others to access the personal information in the company's files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations).

The company will also allow law enforcement agencies access to personal information in order to cooperate with such investigations.

Website Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Website hosting and maintenance
• Email delivery services
• Analytics providers
• Payment processors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

This company uses reasonable measures to dispose of personal information. Personal information is usually disposed of by:

• Shredding or burning documents containing personal information
• Erasing electronic files by means that make the files unreadable or undecipherable
• Eradicating personal information from documents or electronic files in ways that make the personal information unreadable

Disposal Procedures

Our disposal procedures include:

• Cross-cut shredding of all physical documents containing personal information before disposal
• Secure deletion software for electronic files (multi-pass overwriting)
• Physical destruction of storage media containing personal information
• Verification that disposal is complete and information cannot be recovered or reconstructed

Retention Periods

Personal information is retained only as long as necessary for the purposes for which it was collected or as required by law, including:

• Texas Real Estate Commission record retention requirements
• IRS and tax documentation requirements
• Lease and contract term durations
• Statute of limitations for legal claims

Correction of Credit Reporting Errors

If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in the company's records and request the reporting agency to correct the information in its records promptly after the company has learned and determined that the report was in error.

Dishonored Check Records

If this company maintains an erroneous record that a consumer has issued a dishonored check, the company will promptly delete the record after:

• The company and consumer agree that the information is in error; or
• The consumer provides the company with a law enforcement agency report stating that the dishonored check was not authorized.

Your Right to Correct Information

If you believe any personal information we maintain about you is inaccurate or incomplete, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request that we supplement incomplete information

To request corrections, please contact us using the information provided in Section 14. We will respond to your request within a reasonable timeframe and notify you of any actions taken.

In addition to the personal information described in previous sections, our website collects certain information automatically when you visit.

Information Collected Automatically

• Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of access
• Device Information: Device type, screen resolution, device identifiers
• Usage Analytics: Pages visited, navigation paths, time spent on pages, links clicked
• Location Data: General geographic location derived from IP address

How We Use Website Data

Website data is used to:

• Improve website functionality and user experience
• Analyze usage patterns and trends
• Troubleshoot technical issues
• Enhance website security and prevent fraud
• Understand visitor demographics and interests

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and provide information about how the site is used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including security and accessibility features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). These cookies collect aggregate, anonymous data.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing Cookies: May be used to deliver relevant advertisements based on your interests (only with your consent).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Clear cookies when closing the browser

Note: Disabling cookies may affect website functionality and limit your ability to use certain features.

Third-Party Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about how visitors interact with our website. For more information, visit Google's Privacy Policy.

You have certain rights regarding your personal information:

Right to Access

You can request access to the personal information we hold about you. We will provide you with a copy of your information in a readily accessible format.

Right to Correction

You can request correction of inaccurate or incomplete information. See Section 7 for our procedures regarding erroneous records.

Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Right to Opt-Out

You can opt out of:

• Marketing communications (follow unsubscribe links in emails)
• Non-essential cookies (through browser settings)
• Certain data sharing practices (contact us for details)

Right to Data Portability

You can request a copy of your information in a portable, machine-readable format where technically feasible.

Limitations on Rights

These rights may be limited when:

• Required by law to retain information
• Necessary to complete a transaction you requested
• Needed to comply with Texas Real Estate Commission requirements
• Required for financial reporting or tax purposes
• Necessary to defend legal claims

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you. Specifically, you can request:

• Categories of personal information collected
• Sources from which we collected the information
• Business or commercial purposes for collecting or selling the information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we collected about you

Right to Delete

You have the right to request deletion of personal information we collected from you, subject to certain exceptions.

Right to Opt-Out of Sale

We do not sell personal information and have not sold personal information in the past 12 months. If our practices change, we will update this policy and provide opt-out mechanisms.

Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. This means we will not:

• Deny you goods or services
• Charge different prices or rates
• Provide a different level or quality of services
• Suggest you will receive different prices or quality of services

Exercising California Rights

To exercise your California privacy rights:

1. Email us at privacy@prnac.com
2. Call us at (936) 615-7060
3. Submit a written request to our office address listed in Section 14

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, subject to verification of the agent's authority.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

All rental applications and real estate transactions require applicants to be at least 18 years old. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information immediately.

If you believe we have collected information from a child under 18, please contact us immediately using the information in Section 14.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When We Make Changes

When we update this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website
• For material changes, provide notice via email or prominent website notice (where required by law)

Your Acceptance

Your continued use of our services after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Material Changes

If we make material changes that significantly affect your privacy rights, we will obtain your consent where required by law before applying the changes to information we collected from you before the change.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: